What Are the Benefits of Service Level Management?

Each business approaches Service Level Management differently. There are a few standard best practices that can be used as a reference. This includes: providing a description of the services offered as well as what is not in order to avoid misinterpretation or assumptions made by either party identifying performance metrics, with a definition and method for measurement, which includes the expected turnaround time in establishing responsibilities and escalation procedures, and negotiating tradeoffs between costs and services.

SLM ensures that everyone is on the same page so that departments don’t have to fight over who’s responsible for what. This is especially important when you work with external vendors. Documenting SLAs can help prevent mistakes that could lead to miss delivery dates or metrics, and ultimately unhappy clients.

SLM can also assist you stay agile by constantly monitoring and reviewing the quality of services and levels. You can make adjustments quickly when the need arises.

You can also improve the quality of service to achieve or surpass your goals. For example, you might wish to boost the speed at which your site loads. However, after an amount of time, users won’t notice an improvement therefore, you won’t gain any benefits from the effort.

SLAs are usually a major attraction for potential customers, because they present a clear picture of what their investment in your service will be. A dedicated team http://www.slm-info.org/ for SLM is a great idea, as it ensures that their efforts are not overlooked or lost once an agreement is signed.

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